Shipping policy 

  1. Orders are processed and dispatched within 1 business day of successful order
    1. dispatch times may be delayed due to stock shortages or other unexpected delays, should this occur with your order, you will be notified via email or phone call.
  2. You will receive an email with tracking information from the courier once your order has dispatched.
  3. Delivery for domestic shipping to main areas takes between 2-3 business days. Delivery to outlying areas takes between 3-5 business days.
    1. The courier does not ship on Saturdays, Sundays or on public holidays
  4. All shipping related queries should be addressed directly to the courier indicated in your shipping confirmation email. 

Exchange policy 

Refunds and returns

  1. NO REFUNDS or returns of items purchased, except where there is a material manufacturing defect in the piece which existed at the time of purchase. 
  2. Conditions for return for manufacturing defects
    1. Must be within 7 days since purchase 
    2. Items must be in the exact condition as when purchased and unused 
    3. must have all original packaging and labels attached 
  3. Refunds will be processed at our discretion once we are satisfied the conditions for return have been met. 
  4. All returns and exchange requests are to be emailed to online@theraregallery.com with
    1. order number 
    2. reason for return /exchange 
  5. Returns for items bought online can be returned either in store or shipped to 6 Watson street, Cape Town using a courier of your choice and at your expense. You bear the risk of your selected courier not delivering the goods, we cannot guarantee that we will receive your package and cannot be held responsible for your chosen courier not delivering the package.

Exchange 

  1. All returns and exchange requests are to be emailed to online@theraregallery.com with
    1. order number 
    2. reason for return /exchange 
  2. Items can be exchanged only where
    1. the size is incorrect or 
    2. there is a material defect in the product that existed at the time of sale 
    3. the items have all original packaging and labels attached
    4. the items are unused
  3. Exchanges will processed at our discretion once we are satisfied the conditions for exchange have been met. We reserve the right to inspect the items to be in the same condition as they were when delivered and to refuse exchange at our discretion if it is not in the same condition as when sold.
  4. Items must be returned or exchanged within 7 days of purchase
  5. Exchange of items bought online can be returned either in store or shipped to 6 Watson street, Cape Town using a courier of your choice and at your expense. You bear the risk of your selected courier not delivering the goods, we cannot guarantee that we will receive your package and cannot be held responsible for your chosen courier not delivering the package.
    1. Replacement items will be reshipped at the gallery’s expense 
  6. Customers will be credited for the exchange amount with store credits to the value of the purchase price of the item exchanged. 

No exchanges or returns on sale items for any reason. 

Terms of service 

Section 1 – general conditions

  1. By accessing or using any part of our website and making purchases on it, you agree to be bound by our terms of service and terms and conditions of purchase, including any other policies referenced anywhere on the website or hyperlined on it. 
  2. If you do not agree to these terms of service, then you may not access the website or make use of any of its services. 
  3. We reserve the right to update, change or replace any part of our terms of service at any time on this page. You continued use of or access to the website following changed to our policies constitutes an acceptance of those changes 
  4. We reserve the right to refuse service to anyone for any reason at any time. 
  5. You understand that your information (not including credit card information) may be transferred unencrypted and involve transmission between various networks and changes to adapt to technical requirements of connecting networks or devices. 
  6. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service without express written permission by us. 

SECTION 2 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

  1. Information on this site may be outdated, inaccurate, incomplete etc. The material provided on this site is for general information only and reliance on this information is at your own risk.
    1. We cannot be held responsible if information on this site is incomplete. 

Section 3 – modification to the service and prices 

  1. Prices for the products on our website are subject to change without notice 
  2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

Section 4 – products or services 

  1. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 
  2. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that the way it appears on our site is how it appears in person.
  3. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
    1. In the event that we make a change to or cancel an order, we may attempt to notify you through one of the contact methods provided by you at checkout. 
  4. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. 
  5. Occasionally there may be information on our site that contains inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 5 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

  1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

SECTION 6 – PROHIBITED USES

  1. you are prohibited from using the site or its content:
    1. for any unlawful purpose; (
    2. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances 
    3. to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 
    4. to submit false or misleading information; 
    5. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; 
  2. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

  1. We do not make any guaranties, representations or warranties.
  2. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
  3. In no case shall Rare Gallery, its directors, employees, affiliates, agents, contractors, , suppliers, service providers or licensors be liable for claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, whether based in contract, delict (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
    1. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.